Education
The Pennsylvania State University University Park, PA
Bachelors of Arts in History
Experience
Experience
AWeber Communications, Chalfont PA
Customer Success Specialist, June 2017-Present
- Partners with small business owners daily to enhance their email marketing through live chat, phone, and email communication
- Reports issues through written incident reports which are escalated to engineering team for investigation
- Creates formal customer feature requests sent to the appropriate product team for further analysis
- Educates company new hires about the AWeber platform through onboarding training
- Monitors system for spam and other terms of service violations as part of the Best Practices POD
Company Voice (Coventry Direct) Blue Bell, PA
Policy Specialist March 2015-June 2017
- Processes inbound and outbound calls to per-qualify consumers interested in life settlements
- Explained to prospects about the benefits of life settlements
- Used Microsoft Dynamics CRM to keep track of calls completed and scheduled activities
Office of the Attorney General State College PA,
Mediator August 2014-December 2014
- Contacted consumers and businesses by telephone and postal mail to work through mediation
- Used Microsoft Outlook to keep track of office events and other updates
- Updated and maintained progress reports on consumer complaint files using Practice Manager
- Organized, reviewed, and analyzed case files on regular basis
Penn State Homecoming University Park, PA
Donation Development Captain February 2014-September 2014
- Developed and maintained efficient donation trackers to keep record of funds received
- Obtained donations and complete other tasks for Homecoming committee by communicating with potential sponsors
- Collaborated with Corporate Relations committee through e-mail and weekly meetings
- Write weekly reports to update committee and director on individual progress
Daily Collegian State College PA
Reporter September 2013-December 2014
- Wrote weekly AP Style based articles based off organized notes about events on campus
- Confined to strict deadlines
- Interviewed contacts before and during events to gain background information
- Worked with editors weekly to edit and refine articles before publication
WPSU University Park PA
Public Affairs Intern September 2013-December 2013
- Researched background information on various subjects for televised interviews
- Interviewed subjects for radio programs
- Created radio segments using Pro Tools editing software
University Club/Nittany Valley Society State College, PA
Intern September 2013-December 2013
- Independently formulated archival inventory of newspaper clippings using Windows Excel
- Noted page number, content, type of item, and book of origin
- Wrote journal for internship course that was submitted based on deadline-based intervals
- Conducted oral history interviews with State College community members
- Used above information to independently formulate an 18-page research paper
Pennsbury Manor Morrisville, PA
Intern May 2013-August 2013
- Researched information (in archives and online) on site’s history for 75th anniversary
- Collaborated with fellow interns to identify areas of interest
- Interviewed community members and former staff/volunteers in order to gain information for the above anniversary project
- Developed and wrote a detailed exhibit promotional proposal using Microsoft Word based on findings that was presented to site staff at the end of the summer